Legal
Privacy policy
How Tummytap collects, uses, and protects your personal information.
Introduction
Tummytap respects your privacy. This Privacy Policy explains how personal information may be collected, used, shared, retained and protected when you visit tummytap.in or use Tummytap services. The policy applies to customers, chefs and other platform users. Actual collection and processing depend on the features made available.
Information We Collect
We may collect your name, mobile number, email address, account credentials, delivery address, order details, preferences, messages to support and information you submit as a chef, including profile and menu information. Where enabled, live-stream interactions, comments, reviews and content you voluntarily publish may also be processed. We may receive payment status and transaction identifiers from payment service providers; we do not need to store full card credentials to confirm an order.
Technical Information and Cookies
We may collect device and browser details, IP address, usage logs, approximate location inferred from network information, cookie identifiers and analytics data to operate, secure and improve the service. Essential cookies may be needed for login and cart functions. Non-essential cookies, where used, should be governed by appropriate notice and choice mechanisms.
Why We Use Information
We process information to create and manage accounts; display chefs, menus and live sessions; facilitate ordering, payment and delivery coordination; send order and service updates; answer support requests; detect fraud or misuse; maintain safety; improve features; and meet legal or regulatory obligations. Promotional messages should be sent only where permitted, with an appropriate opt-out.
Sharing of Information
Information may be shared as necessary with relevant chefs, delivery partners, payment processors, hosting and technology providers, customer support providers, professional advisers and authorities where legally required. A chef may receive order and delivery information needed to prepare and fulfil an order. We do not represent that personal information is sold. Any third-party provider processes information under its own terms where applicable.
Public Content and Live Features
Information you post publicly, such as reviews, comments or live-session interactions, may be visible to other users. Do not publish sensitive personal information in public areas. Recordings or replays, if enabled, should be identified in the relevant product interface.
Data Retention
We retain personal information for as long as reasonably necessary for the stated purposes, including account operation, dispute resolution, security and legal compliance. Retention periods may vary by data category and applicable law. Information may be deleted, anonymised or securely archived when no longer needed.
Security
We use reasonable administrative, technical and organisational safeguards appropriate to the information and risks involved. No internet-based service can guarantee absolute security. Users should protect login credentials and promptly report suspected unauthorised access.
Your Choices and Rights
Subject to applicable law, you may request access to, correction or deletion of your personal information, withdraw consent where processing relies on consent, and opt out of marketing communications. Certain data may be retained where necessary to meet legal obligations or resolve disputes. Contact us through our published support channel.
Children
The service is not intended for children to use independently where parental or guardian consent is legally required. If we learn that information has been collected in violation of applicable law, we will take appropriate steps.
Third-Party Services
Our website may link to third-party websites or use third-party payment and delivery services. Their privacy practices are governed by their own notices. Review them before providing information.
Changes and Contact
We may update this policy to reflect service or legal changes. The revised policy will be posted on this page with an updated effective date. For questions or requests concerning this policy, please use the official contact channel published on tummytap.in.